Trouble watching the conference livestream?

On a computer

• Open the exact link from your confirmation email. Do not use an old bookmark of the church homepage.
• Scroll until you see the video. Refresh the page (Windows: Ctrl + R / Mac: Cmd + R).
• If you arrive at session time and the player is empty, wait a minute and refresh. The stream can take a short moment to appear after we go live.
• Click the middle of the video to start. Browsers often block autoplay.
• Turn off ad blockers or privacy extensions for waialaebaptist.org, or try Chrome if you were in Safari (or the reverse).
• Turn off VPNs or use the direct link provided above the livestream video instead. The direct link will take you to Vimeo’s website.
• If it keeps pausing, click the gear on the player and set quality to 720p or 540p. Close extra tabs (especially Zoom or other videos). Move closer to Wi-Fi.
• No sound: unmute the player, then raise your computer volume. Check that the browser tab is not muted. Disconnect Bluetooth headphones and try the laptop speakers, then reconnect.
• If you miss the start of a session, stay on the page and watch from the live point, or wait for the replay. After each session we will post the recording, and we will send a newsletter with the replay link.

On a phone or tablet

• Open the link in Safari (iPhone/iPad) or Chrome (Android), not inside the email preview. In Gmail or Outlook, tap the link, then open it in the full browser.
• Scroll down to the player (it may sit below the page header). Pull down to refresh. Turn the device sideways if the video looks cropped.
• Tap the middle of the video. iPhone will not start many embeds until you tap.
• If it stutters, tap the gear and choose 540p or 720p. Turn off Low Power Mode and Low Data Mode. Move closer to Wi-Fi, or switch to cellular.
• No sound: unmute the player, take the iPhone off silent, raise volume with the side buttons, and disconnect Bluetooth (car, AirPods, a speaker in another room). Try the device speaker, then reconnect.
• If you miss the start of a session, you can keep watching live and catch the rest later. When the session ends, the replay will be posted and sent out in our newsletter.

Quick checks before you contact us:

1. Right link, full browser, page refreshed.
2. Tapped or clicked the center of the player.
3. Lowered video quality if it buffers.
4. Unmuted the player and the device.
5. Missed part of a session? Watch what you can live. The replay will be posted on the livestream website.

Still stuck?